We asked the networks to talk to us about this at the time but they declined the offer.  Now as widely seen in Mobile News with the headline

It’s a sad fact that networks as big as they are worldwide, feel the need to do unethical things.  The big bug bear by many dealers is the Networks poaching their customers.  What drives this insane ambition to upset the dealer and the customer, what reason do networks have for wanting to try to destroy or at least make less profitable their own dealers who are working hard?.

There have been many stories where the networks poach customers, and many times when the customer is even in the shop facing the dealer.  One dealer had a customer in store and contacted the network to make a manual connection, as usual the network, like all networks used the standard feeble excuse of “We need to talk to the customer to ask some security questions”  Rubbish, dealers know full well that this is the beginning of the end, the customer talks to the network, who then offer a better deal and handset on the spot.   It’s not the customers fault, faced with a better deal the customer is going to reluctantly say yes to the network.