Q. I have a problem with with my dealer

A. If this is to do with the purchase of a mobile, then you should contact the dealer first to try to sort things out, you could also contact the Manager or Director of the company to inform them of the problem.  In many cases talking to higher management can resolve the issue.

If you have have a problem with rudeness or an unwillingness to do anything then you can write to us giving full details and we wil write to them for you.

If you unable to resolve your problem, then you may wish to take it to one of the bodies set up to help, such as Trading Standards, Consumer Direct or Ofcom.

Always try to resolve the issue with the dealer first and ensure that you put everything in writing so you have a record.  The dealer will do all they can to resolve issues, but in many cases this can come down to a mistake by the customer, or where the customer has not understood even if this was clearly explained at the time.

If the problem lies with an order placed online i.e. through a distance sale, then talk to the dealer, and if you were told that the conversation was being recorded then ask for the recording to be played back to you.  In many cases this resolves the issues especially if you have agreed to an order or some details of the order but forgotton it later.