IMPDA

PRESS RELEASE

The IMPDA will be holding a press conference on Wed, 20^th February at the Palace of Westminster in Room B & 11am, Ground Floor, No 1 Parliament Street,

London SW1A 2NE

The IMPDA has been set up as a voice for the mobile phones dealers in the UK, and the press conference is a response to the current situation to cashback and mis-selling within the industry. The document launched Wednesday has been prepared with a view to forming a regulatory body to enhance consumer confidence in the buying of mobile phones in the years to come.

For many years consumers in the uk have suffered at the hands of companies which have either failed to pay cashback or made consumers go through the hoops to get the money they were promised when they signed up for mobile contracts.

Many of these companies still today don’t adhere to the networks Code of Practice for the sales and marketing of subscriptions to mobile networks & terms & conditions.  It has to be said although there are a large number on the internet; the majority of dealers in this country abide rigorously to the code and give good service.

It has been a sad fact that the networks and or Ofcom have been complicit in failing to police the cashback and Code of Practice for the sales and marketing of subscriptions to mobile networks written by the networks and agreed by ofcom. 

This in part has been due to networks competing against their own dealers but has also led to some companies offering high cash backs, confusing terms and conditions and being less than transparent when customers are searching for information.

It is also a fact that some of the well known retail stores and companies owned by Carphone Warehouse amongst others have blatantly ignored Ofcom directives, and networks Code of Practice for the sales and marketing of subscriptions to mobile networks, and still today on e2 save insists on consumers only having 30 days to return vouchers instead of the 60 days and insist on no outstanding balances being brought forward on their bills contrary to that as laid down in their own voluntary code of practice.  This is not only anti competitive, but again puts the consumer at a disadvantage.