If ever there was a time I needed a translator it was now.  The latest introduction of the 3% non compliance allowance for 3 networks, was ok until I got a note from one of the distributors. I know there is a call for clarity in documents these days, but Oh god! Fetch a Politian or a legal expert, because I am sure it was written with them in mind, here is an example

If your Non Payment/Fraud Claw backs are below 3%, the balance of your fund will roll over to the next month. Any Non Payment/Fraud claw backs for the following month will be offset first against that month’s allowance. If that months allowance is not sufficient then the balance of the previous months Allowance will be used. Any monthly Allowance not used after 6 months will be repaid. (now try reading it fast)

Once again we see the Avenir price book late and once again it’s not their fault, they try their best but again its down to the network for introducing so many changes, which means Avenir have to catch up and sort the changes before they can publish the final version.  Networks please, please take notice that dealers need to get their web sites sorted and retail outlets need to get their POS material and deals sorted so that the first customers on the 1^st of the month have the correct info.  Its not rocket science to get it out in time and years ago you did, so what is so difficult, surely it’s simple to go back to issuing them 3-4 days ahead of the month change and give everyone a chance.

The cash back issue goes on with further complaints from the public appearing in the papers, and on TV although 3 and Orange have made a gesture to sort something, and 3’s comment to cut out the cash back to dealers was welcomed by many people, the likes of Vodafone, O2, and Virgin have remained deathly quite on the subject.  Does this mean they are happy to let the cash back issue carry on and that they are happy to still let those who offer more than their commission carry on giving all of us a bad name.  Looks like it by their silence.  Perhaps O2, Vodafone, and Virgin will make a statement on where they stand on the issue, as 3 and Orange have done.

Well the votes are in and the 3 top most irritating sayings were as follows

1^st place   “At the end of the day”  

2^nd place “ The fact of the matter is”  (presumably because of the party conferences)

3^rd place  “To be honest with you”

We have had a few calls from consumers asking if we know where their nearest Nokia repair centre is.  Because we do not hold a list they were directed to Nokja.  However if you are a repair centre, then let us know your details, email these to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will compile a list by county and publish this on the impda site for consumers.

If you have any suggestions or comments then please email these to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it